E-commerce Manager

Responsibilities

Ensure pricing accuracy and availability across all online channels in coordination with the revenue team.
Monitor daily and weekly booking trends, cancellations, and room occupancy.
Analyze historical data and competitor information to recommend pricing strategies.
Develop and implement the online commercial strategy for the hotel complex.
Oversee the performance of the hotel website, ensuring it is user- friendly, search engine optimized, and designed to convert visitors into bookings.
Monitor and report on digital marketing performance, online booking trends, and return on investment.
Support the preparation of business review presentations and strategy meetings.
Assist with demand forecasting and provide input for business planning.
Work with the sales, marketing, and reservations teams to align business goals.
Review public promotions and packages to ensure profitability and competitiveness.
Stay up to date with digital trends and technologies in hospitality to maintain a competitive edge.
Manage relationships with online travel websites, ensuring accurate content, pricing, and promotions.
Coordinate online advertising, paid search campaigns, display ads, and remarketing initiatives.
Prepare reports that track performance compared to budget and forecast.
Collaborate with designers, photographers, and marketing agencies to maintain high- quality visual and written content.
Maintain rate integrity and accuracy across all reservation systems and online platforms.

Strong written and verbal communication in English.
Excellent analytical skills and ability to interpret online performance data.
Minimum 3 years of experience in online marketing or e- commerce, revenue, data analysis, preferably in the hotel or travel industry.
High attention to detail, accuracy, and deadlines.
Detail- oriented with a creative mindset and strong project management skills.
Strong numerical and analytical skills; ability to work with large data sets.
Strong knowledge of hotel booking systems, website management, and digital advertising tools.
Proficiency in Microsoft Excel and other data reporting tools.

Insurance
Annual Leave
Health checkup
Training & Development
Allowances

Cập nhật gần nhất lúc: 2026-04-01 08:30:03