E-commerce - SMB Operations - Trainer cum QA

Responsibilities:

Knowledge Management: Stay updated with new information from partners and perform other tasks as assigned by management and partners.
Reporting: Prepare periodic reports on service and training quality for management and partners.
(Main) Skill Development: Develop activities to enhance staff expertise and conduct quality assessments.
(Main) Training & Facilitation: Organize and conduct training sessions (professional knowledge & soft skills), manage classroom environments, and update training materials.
Stakeholder Collaboration: Coordinate with relevant departments to ensure all quality and training objectives are achieved.
Customer Insight: Analyze customer feedback, identify pain points, and propose solutions to improve the overall customer experience.
(Main) Quality Monitoring: Oversee and evaluate staff support quality to ensure all Quality and Training KPIs meet required standards.

Requirements:

Excellent interpersonal and negotiation skills
Bachelor’s degree in business, communications, or related field
Ability to build rapport and collaborate with others within the company and externally
Self- driven, proactive, and resourceful — able to operate in a fast- paced, evolving environment
Experience: At least 1 year of experience as a QA/Trainer in the E- commerce or Contact Center industries, or equivalent roles.
Proficient in Excel and PowerPoint
Ability to collect, track, and summarize data
Adaptability and strong problem- solving skills

yearly bonus financial benefits, user defined, career growth

Cập nhật gần nhất lúc: 2026-04-16 13:55:03