ECommerce Business Data Analyst

This is a high- impact, client- facing role at the intersection of data analysis, eCommerce strategy, and business consulting. Your findings directly shape the recommendations that drive merchant growth outcomes.

As our eCommerce Business Data Analyst, you will be the intelligence engine behind our merchant growth service. You will audit merchant store performance, benchmark it against industry standards and competitors, identify revenue break points, and deliver prioritized, data- backed recommendations across key levers: Conversion Rate Optimization (CRO), Average Order Value (AOV), customer retention, and more.

KEY RESPONSIBILITIES

Merchant Business Audit

Conduct structured performance audits covering traffic funnel, conversion funnel, checkout flow, product/catalog strategy, pricing, and UX
Build audit scorecards and health dashboards that clearly communicate merchant performance status
Benchmark & Competitive Intelligence
Identify revenue leaks: cart abandonment, high- exit pages, checkout friction, missed upsell and cross- sell opportunities
Collect and normalize data from GA4, Shopify Analytics, ad platforms, heatmaps (Hotjar/Clarity), and third- party apps

Run competitive gap analysis against direct merchant competitors and category leaders
Identify missing features, under- utilized capabilities, or structural gaps versus market benchmarks
Maintain a benchmark database across eCommerce verticals (CVR, AOV, bounce rate, LTV, CAC) to compare merchant performance against industry medians and top- quartile peers
Business Impact Recommendations

Translate audit findings into a prioritized, revenue- quantified action plan (e.g., “+$15K/month from checkout optimization”)
Knowledge Building & Continuous Improvement
Map recommendations to specific BSS product features or service offerings in collaboration with the Delivery team
Produce concise, executive- ready reports that communicate clearly to both technical and non- technical stakeholders
Build lightweight business case models for CRO improvements, AOV tactics (bundles, upsells), and retention strategy gaps

Feed merchant findings back into the BSS product roadmap and app development priorities
Stay current with eCommerce platform updates, CRO tools, consumer behavior trends, and competitive service models
Develop and maintain an internal playbook of proven eCommerce growth tactics segmented by vertical, platform, and business size

Structured problem- solving: break ambiguous merchant issues into prioritized, diagnosable gaps
3+ years in eCommerce analytics, growth analysis, or CRO consulting
Proficiency in GA4, Shopify Analytics, and a BI tool (Looker Studio, Power BI, Tableau)
Strong command of eCommerce KPIs: CVR, AOV, CAC, LTV, ROAS, abandonment rate
Must- Have
Experience conducting UX/CRO audits with structured, data- driven output
Ability to turn complex data into clear business narratives for non- technical audiences
Nice- to- Have
Familiarity with Hotjar, Clarity, or similar session tools
Experience building benchmark models or competitive market sizing
Experience with A/B testing tools (Optimizely, VWO, Google Optimize)
Background in management consulting, growth hacking, or performance marketing
SQL or Python proficiency for data querying
Knowledge of the Shopify or Magento extension/app ecosystem

Volunteer work and outdoor activities with company support: sports clubs, team building, birthdays, company trips, etc.
Good career growth opportunities with interesting and challenging projects;
Salary range: up to $1500G. Performance review twice a year;
Annual health check- up;
Opportunity to experience your expertise in a young and dynamic environment;
13th- month salary based on the business performance. Seniority Allowance;
Other benefits according to the provisions of the Company and the Labor Code.
5 working days/week. 13.5 days off/year.
Advancement opportunities available
Support course and certification fee for expertise improvement;
Convenient working space with free tea and coffee, massage equipment, PS5,…

Cập nhật gần nhất lúc: 2026-03-20 20:35:02