Executive, Customer Service (Real Estate)

SCOPE OF POSITION
The Customer Service Executive supports the Sales Operation Manager in delivering a seamless ownership journey for clients. This includes assisting with documentation, payment tracking, and contract coordination; supporting handover procedures; and providing ongoing after- sales service and client support. The role requires meticulous attention to detail, excellent communication skills, and a service- first mindset to ensure clients enjoy a world- class experience.
RESPONSIBILITIES AND ACCOUNTABILITIES
• Coordinate with internal departments to prepare and deliver all necessary handover documentation.
• Provide day- to- day customer support via multiple channels (email, phone, in- person) and respond promptly to client inquiries.
• Support the execution of handover events, including scheduling, property walkthroughs, and client briefings.
• Handle after- sales requests, including maintenance coordination, warranty claims, and property management assistance.
• Assist clients with sales documentation, payment schedules, contract signing, and administrative follow- ups.
• Maintain accurate client data and service records, ensuring confidentiality and accuracy.
• Collect feedback and report client satisfaction metrics to support continuous improvement.
• Assist in organizing client events, loyalty programs, and engagement activities.

Education: Bachelor’s degree in Business, Marketing, Real Estate, or related field.
Experience: 1–3 years of experience in customer service or client- facing roles, preferably in real estate or luxury hospitality.
Skills:
Proficiency in MS Office and CRM tools.
Customer- centric mindset with the ability to manage HNW client expectations.
Strong organizational skills and attention to detail with the ability to handle documentation and administrative tasks.
Fluent in English (written and spoken), can communicate in Chinese, Cantonese or Korean is an advantage.
Excellent communication and interpersonal skills.

• Career Development Opportunity.
• Professional and multicultural working environment
• Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang- Hoiana, duty meal, …)
• Big- scale project in central Vietnam.

Cập nhật gần nhất lúc: 2026-01-16 03:15:02