Executive Housekeeper / Trưởng bộ phận Buồng phòng

Business Performance
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
• Prepare periodical department budget & forecast, manage all operational costs within budgets
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
• Prepare and analyze monthly P&L and month- end reports, identify deviation from business plan goals
Operation
• Conduct quality control inspections of all areas of the hotel and share results with the team
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring- cleaning
• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner
• Conduct monthly Staff Meetings and daily briefings with Operational Managers
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies
• Compile and update Standard Operating Procedures for all areas of responsibility periodically
Team Management
• Prepare payroll and gratuity reports
• Identify and develop team members with potential
• Interview, select and recruit Housekeeping employees
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Conduct performance review with the team
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Manage organization and cleanliness of departmental areas by conducting weekly walk through
• Perform other duties assigned by the Management
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Knowledge and Experience
• High degree of professionalism with sound human resources management and business acumen capabilities
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 6 years of Housekeeping experience with 3 years at a management level
• Additional certification(s) from a reputable Hospitality Management school will be an advantage
• Secondary / High school education
• Good working knowledge of MS Excel, Word, & PowerPoint
Competencies
• A motivator & self- starter
• Good communication and customer contact skills
• A team player & builder
• Results and service oriented with an eye for details
• Ability to multi- task, work well in stressful & high- pressure situations
• Strong leadership, interpersonal and training skills
• Well- presented and professionally groomed at all times

Uniform & Laundry/ Cung cấp đồng phục và hỗ trợ giặt ủi
Accor Group employee benefits (discussed in interview)/ Quyền lợi Nhân viên Tập đoàn Accor (trao đổi khi phỏng vấn)
Shuttle bus from the city to resort and back/ Xe đưa đón từ Phan Thiết đến resort và ngược lại
Full Social Insurance/ Bảo hiểm xã hội đầy đủ
2 days off/ week/ Nghỉ 2 ngày/ tuần
International work environment/ Môi trường làm việc quốc tế
Service charge/ Phí dịch vụ
Accomodation for candidate from another city/ Kí túc xá cho nhân viên ngoại tỉnh
Duty meal/ Bữa ăn theo ca

Cập nhật gần nhất lúc: 2026-03-26 10:25:03