Expert, Operational Process Digitalization and Automation

Job Purpose
- The job holder proposing solutions and being responsible for implementing automation projects/initiatives of KVH and the bank, ensuring automation projects/initiatives are completed on schedule and with quality within the approved budget and put it into use to achieve the expected effect
Key Accountabilities
Implement automation initiatives:
- Develop plans, allocate resources appropriately, and monitor implementation to ensure timely completion of assigned tasks.
- Participate directly in implementing automated processes, including process redesign and technical deployment.
- Evaluate the effectiveness of programs and propose adjustments to improve efficiency and quality of newly automated/digitized processes.
- Advise and recommend automation solutions for operational processes to senior management.
- Prepare instructional materials and deliver training for employees on new processes/initiatives and operating methods.
- Conduct research, analysis, and propose solutions to optimize processes, automate, and digitize as required.
Research emerging technology trends:
- Explore the latest technologies and trends for application in improving operational processes; stay updated on banking- related knowledge.
- Develop documentation and conduct training sessions for team members on tools and emerging technologies to optimize operational processes.
Assess and improve operational service quality:
- Establish and monitor service quality indicators (Service Quality KPIs).
- Analyze feedback data from internal and external customers to identify bottlenecks and improvement opportunities.
- Recommend and implement improvement solutions to enhance user experience and operational efficiency.
Standardize and optimize processes:
- Review and standardize existing operational processes to simplify, reduce errors, and improve performance.
- Apply quality management methodologies such as Lean, Six Sigma, Kaizen, where appropriate.
Participate in strategic operational improvement projects:
- Act as the focal point or subject matter expert in large- scale improvement projects within the Operations Division.
- Ensure improvement projects are implemented on schedule and achieve the set objectives.
Training and internal communication:
- Organize training programs and internal communication initiatives to raise awareness and enhance quality improvement capabilities across operational units.
Monitor and report improvement results:
- Establish mechanisms to measure improvement effectiveness.
- Provide periodic reports on improvement outcomes to management and propose next steps.
Perform other assigned tasks:
- Carry out additional duties as directed by management or as required by projects.

Thu nhập hấp dẫn, được hưởng đầy đủ các chính sách phúc lợi theo quy định của Techcombank
- Được tham gia khóa đào tạo bài bản trước khi bắt đầu làm việc chính thức- Thường xuyên được tài trợ tham gia các khóa học nghiệp vụ chuyên nghiệp của Techcombank
Làm việc trong môi trường năng động, chuyên nghiệp có nhiều cơ hội thăng tiến

Cập nhật gần nhất lúc: 2025-12-28 12:30:03