Expert, Operational Service Efficiency Monitoring

Job Purpose
- The job holder collect, consult and document (BRD) requirements from business units to improve processes towards automation and to act as a bridge between business and technical teams
Key Accountabilities
Collect, classify, and research operational data:
- Gather and consolidate datasets from various internal and external sources related to operational activities.
- Ensure data is properly classified, stored, and managed according to standards to support analysis and decision- making objectives.
Analyze data and develop reporting systems:
- Act as the primary contact for consulting and providing reports for operational management activities.
- Extract insights from data to assist strategic decision- making for the Head of Operations and other management levels.
- Design, develop, and maintain reporting systems and dashboards to support performance management and continuous improvement.
Develop data utilization capabilities for end- users:
- Guide and support departments in using Business Intelligence (BI) tools.
- Promote a culture of data self- service across the entire Operations Division.
Participate in and lead BI projects:
- Collaborate with stakeholders to implement BI solutions aligned with operational needs.
- Serve as a data analysis expert in projects requiring BI resources.
Ensure stability of reporting and data analysis systems:
- Monitor and ensure the accuracy and efficiency of reporting and data analysis systems.
- Promptly address any issues and propose system improvements
Coordinate across units to support operational activities:
- Work closely with departments across different divisions to help achieve targets and resolve arising issues.
Automate periodic reports:
- Design and implement automated reporting solutions to improve productivity and minimize manual tasks.
Perform other assigned tasks:
- Carry out additional duties as directed by management or as required by projects from time to time.

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Cập nhật gần nhất lúc: 2026-01-07 06:00:05