F&B Outlets Manager - Park Hyatt Phu Quoc - Pre-opening Stage

Main Duties:

Administration

Conducts regular departmental briefings and meetings to ensure effective communication and operational alignment.
Ensures that Food and Beverage activities within the outlets are aligned with the overall Corporate Strategy, and that relevant Hotel Action Plans are implemented as appropriate.
Prepares and regularly updates the Departmental Operations Manual to reflect current standards and procedures.

Customer Service

Ensures that employees also provide excellent service to internal customers across departments, as appropriate.
Personally and regularly verifies that guests in the outlet are receiving the highest standard of service.
Spends time in the outlet, particularly during peak periods, to ensure optimal operation and that team members are performing to expectations.
Handles guest and internal customer complaints and inquiries courteously and efficiently, ensuring timely follow- up and satisfactory resolution.
Maintains positive interactions with both guests and colleagues, fostering strong and professional working relationships.
Ensures that all employees consistently uphold the brand promise and deliver exceptional guest service at all times.

Financial

Ensures that the outlet operates profitably while maintaining the brand promise and delivering high- quality service.
Achieves both personal monthly and annual performance targets, as well as the outlet’s revenue goals.
Maximizes employee productivity by promoting multi- skilling, multi- tasking, and flexible scheduling to meet both the financial objectives of the business and guest expectations.
Contributes to the monthly re- forecasting process, involving the relevant Heads of Department as appropriate.
Focuses on improving operational efficiency while prudently managing utility and payroll expenses within established guidelines, ensuring optimal staff deployment and energy- efficient use of equipment.
Ensures strict adherence to all hotel, corporate, and local regulations, policies, and procedures related to financial record- keeping, cash handling, and licensing, including the timely and accurate submission of financial reports.
Assists in the development of the Annual Food and Beverage Business Plan.

Background in luxury hospitality, including both resort and urban city environments
Pre- opening experience is preferred
Minimum of 3 years’ experience in the same or similar position
Excellent communication skills in both spoken and written Vietnamese and English

Attractive salary/ Mức lương hấp dẫn
Training and developing plan/ Chương trình đào tạo và phát triển
12 complimentary rooms at Hyatt properties around the world/ được trải nghiệm 12 đêm phòng miễn phí tại các khách sạn của tập đoàn Hyatt trong và ngoài nước
Staff accommodation/ được cung cấp nhà ở tại Nhà nhân viên
3 meals per day including days off…./ Cung cấp 3 bữa ăn mỗi ngày kể cả ngày nghỉ
Annual home leave allowance/ Hỗ trợ chi phí trợ cấp thăm nhà hàng năm
Pre- opening allowace/ Phụ cấp cho giai đoạn tiền mở cửa
Relocation allowance/ Hỗ trợ chi phí đi lại khi nhận việc
Social and Health insurance as per local law/ Bảo hiểm y tế và bảo hiểm xã hội theo luật lao động
Service charge allowance during pre- opening/ Hỗ trợ phụ cấp phí phục vụ trong giai đoạn tiền mở cửa
14- 15 annual leave/ 14- 15 ngày phép năm

Cập nhật gần nhất lúc: 2026-01-03 18:05:02