Field Service Engineer (Hai Phong)

Technical Product Management
- Conducts feasibility studies and sample bonding
- Provides support for MMA & Quantum machine
- Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
- Builds- up strong technical know- how on product / problem solving via structured knowledge transfer between the on- site support team, the Product Line and the R&D team
- Engages in R&D projects during product definition / requirement engineering and customer testing
- Collects process / production / competitor data at customer site
Pre- & After Sales Support
- Provides Technical Info to CPMs/Sales.
- Conducts evaluations and demos
- Support Sales and CPMs during Pre- Sales activities
- Establishes good customer relationship on technical level with all key accounts assigned
Technical Support
- Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution
- Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia
- Conducts training to customers

Education
- Diploma or degree in Electrical, Mechatronic Engineering, Electrical and Electronics, Automation or related major
Work experience
- Minimum 2 years of experience as a support engineer and in product support environment with customer engagement
- Experience within semiconductor backend industry
Expertise and methodology
- Korean language desirable
- Good PC, MS- Office knowledge
- Very good command of English (spoken & written)
Other requirement criteria
- High degree of flexibility required
- Good behavior in customer relations
- Excellent communication skills
- Travel readiness up to 50%
- High level of assertiveness
- Intercultural understanding
- Very strong analytical skills

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-01-17 11:05:03