Floor Supervisor

To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department&039;s Operations Manual.
Check the hotel’s PMS computer in the beginning of the shift (confirm the arrival rooms, Q rooms, Vacant dirty rooms lists and maintenance orders in the system) and during time on the floor 1 or 2 hours through the Order taker for information concerning room status, especially Q rooms.
To check and consult room attendant report, mobile pack, cloths.
Interact with the hotel’s guests in a friendly, polite, positive manner. Act as a liaison between the guest and the room attendant.
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
To report and follow up on repair and maintenance.
To prepare daily required reports: Housekeeping room status and Room reconciliation. Noticing take- care rooms, special guest request, VIP arrivals and Group arrivals as announced in the morning briefing and the Daily important news board. Verifying Lost & Found items record of the last day.

- Minimum 1 year of experience in similar position

• Comprehensive training & career development opportunities
• Professional working environment
• Competitive salary & benefits
• Service charge & meal allowance during pre- opening phase

Cập nhật gần nhất lúc: 2026-01-11 01:30:03