Food & Beverages Manager - Danang Marriott Resort & Spa

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
 Maintains a positive cost management index for kitchen and restaurant operations.
 Utilizes budgets to understand financial objectives.
 Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
Developing and Maintaining Budgets

 Develops specific goals and plans to prioritize, organize, and accomplish work.

 Promotes both Guarantee of Fair Treatment and Open Door policies.

 Provides services that are above and beyond for customer satisfaction and retention.

 Conducts performance reviews in a timely manner.

 Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

 Serves as a role model to demonstrate appropriate behaviors.

 Provides excellent customer service.

 Verifies all banquet functions are up to standard and exceed guest&039;s expectations.

 Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

Additional Responsibilities

 Provides proactive coaching and counseling to team members.

 Responds quickly and proactively to guest&039;s concerns.

 Responds quickly and proactively to employee&039;s concerns.

 Manages the Food and Beverage departments (not catering sales).

 Encourages and builds mutual trust, respect, and cooperation among team members.

 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

 Sets service expectations for all guests internally and externally.

Leading Food and Beverage Team

 Drives alignment of all employees, team leaders and managers to the brand&039;s service culture.

 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

 Provides information to supervisors, co- workers, and subordinates by telephone, in written form, e- mail, or in person.

 Monitors and maintains the productivity level of employees.

 Understands the brand&039;s service culture.

 Provides excellent customer service to all employees.

 Manages day- to- day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

 Analyzes information and evaluates results to choose the best solution and solve problems.

Managing and Conducting Human Resource Activities

 Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

 Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

 Supervises and manages employees. Manages all day- to- day operations. Understands employee positions well enough to perform duties in employees&039; absence.

 Complies with all corporate accounting procedures.

 Oversees all culinary, restaurant, beverage and room service operations.

 Drives effective departmental communication and information systems through logs, department meetings and property meetings.

 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

 Provides a learning atmosphere with a focus on continuous improvement.

Ensuring Exceptional Customer Service

Follow the government social insurance, health insurance, unemployment insurance
Working 5 days per week- off 2 days per week
Competitive salary and monthly service charge
Annual Leaves
24 accident insurance
Training opportunities for career development
Join in hotel activities

Cập nhật gần nhất lúc: 2026-03-30 21:05:02