Front Office Leader - Trưởng nhóm lễ tân

Guest Experience:

Guest information and promotion: Provide guests with information about hotel services and amenities, as well as current promotions and events
Guest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.
Check- in and check- out procedures: Greet guests, verify identification and credit card information, issue room keys, and provide information about the hotel and its amenities.

Front Desk Management:

Guest complaints and concerns: Report any guest complaints or concerns to management immediately
Check- in and check- out records: Maintain accurate records of guest check- ins and check- outs, and report any discrepancies to management.
Guest requests and inquiries: Respond to guest requests and inquiries in a timely and efficient manner, using a professional and courteous manner.
Front desk area maintenance: Ensure that the front desk area, work areas, and equipment are clean and well- maintained.

Human Resources Management:

Staff scheduling: Schedule and assign staff to ensure efficient operation of the front desk.
Staff training: Train new and existing staff on front desk procedures and policies.
Creating a positive work environment: Promote a positive and supportive work environment where employee feedback is valued.

Financial Management:

Cash and credit card handling: Ensure that all cash and credit card transactions are handled in accordance with hotel policies.
End- of- shift reports: Review end- of- shift reports to ensure that all transactions are accurate and in compliance with hotel policies.

Quality Assurance:

Ensure that all Guests are checked in & out according to the Framework given.
Lead team in achieving review KPIs: Work with the team to develop and implement strategies to improve guest satisfaction and reviews.

Hardworking, honest, careful, enthusiastic, and a good team supporter
Proficient in computer skills
Effective communication in both Vietnamese & English, 3rd language is a plus.
Good communication and guest- handling skills

Competitive salary and bonus packages based on work results
Evaluation based purely on capacity and rapid growth opportunities
Opportunity to build a capable and inspired workforce for new hospitality
Participating in social insurance, health insurance, and unemployment insurance according to state regulations
13th- month salary
Annual leave: 12 days

Cập nhật gần nhất lúc: 2026-02-25 23:55:03