Front Office Manager

MISSION:
Lead Front Office operations (Front Desk, The Level, Concierge) to deliver exceptional guest experiences, optimize revenue performance, and uphold service excellence in alignment with Meliá brand standards and core values: Proximity, Excellence and Consistency, Innovation and Service Vocation.
MAIN RESPONSIBILITIES:

Lead recruitment, onboarding, training, and performance management with HR
Ensure facilities, equipment, and work areas are well maintained and presentable
Conduct regular team briefings and monthly departmental meetings
Oversee guest feedback and resolve issues promptly and professionally
Ensure full compliance with safety, security, and emergency procedures
Deliver exceptional guest experience, with special attention to VIPs and repeat guests
Maintain high standards of staff grooming, discipline, and professional conduct
Lead and supervise the Front Office team to maximize occupancy, ADR, and revenue
Drive upselling, in- house promotions, and inter- hotel sales initiatives
Monitor room inventory, reports, and accuracy of room status
Maintain strong interdepartmental coordination for seamless service delivery
Manage staff scheduling, manpower planning, and daily operations
Ensure Front Office operations comply with hotel standards, policies, and procedures
Support budget planning, cost control, and departmental performance targets
Ensure compliance with financial procedures, credit policies, and reporting

REQUIREMENTS:
Minimum 3 years’ experience in a similar role in international hotels
Proficiency in Opera Cloud PMS and Microsoft Office
Strong leadership, communication, and problem- solving skills
Degree/Diploma in Hospitality, Tourism, or related field
Fluent in English and Vietnamese (additional language is a plus)

BENEFITS:
Annual Outing Trip
Attractive salary
Shuttle bus from Vung Tau to Melia Ho Tram
Duty meal provided at canteen
Participating social insurance, medical insurance, accident insurance 24/7
Annual salary review
2 Day- off/week
International working environment
Benefit for birthday, mid- autumn festival, public holiday, Tet holiday,..
Special room rate as per Melia Hotels International policy
Duty meal and Laundry uniform provided
13th month salary

Cập nhật gần nhất lúc: 2026-04-16 14:05:04