Front Office Manager

- Ensure all non- guaranteed reservations are released at the appointed time.
- To ensure a consistently high standard of grooming is followed and by self and team
- Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
- Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests.
- To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
- Maintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
- Foster a winning, solution- oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
- Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction
- To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
- Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
- Have full knowledge of all products and services provided by the property and in the local area
- To have a complete understanding of and to adhere to Handwritten & Ibis policy relating to Fire, Hygiene, Health and Safety.
- To lead daily concierge and front office briefings and monthly employee meetings
- Ensure the teamwork within the department with a sales focused attitude and team are aware of sales opportunities within the hotel which will assist in maximization of revenue.
- Adhere to the hotel selling strategy by ensuring the use of correct rates.

- Pre- opening experience is highly desirable
- Minimum 4- 6 years of experience in Front Office operations within an international hotel or resort.
- At least 2 years in a management role (Front Office Manager, Assistant Front Office Manager,,, or equivalent).

Attractive benefits and competitive salary. Detail will be discussed upon interview.

Cập nhật gần nhất lúc: 2026-07-06 17:20:03