Front Office Manager

Ensure the staffing levels in line with hotel occupancy and productivity.
Involves on budgeting and forecasting in regards of front office department as well as cost saving campaign.
To ensure that the department operational budget is strictly adhered to and that all cost are strictly controlled.
The front office manager provides guest service as well as supervision, direction, leadership, planning, coaching, coordinating, serving, training and participating in all areas under supervision of the front office department in accordance with the objectives, performance and quality standards established by management and company.
To ensure that all employees have a complete understanding of and adhere to the hotel&039;s employee rules and regulations.
Develop and maintain standards and procedural manuals both LSOP and best current practice in relating to front office operation. (The developing LSOP is to be approved by supervisor before implementation).
Develop departmental training and activities in order to continuously improve employee skill and knowledge.
Spot check cash floats and related documents to ensure amount is correct as issued by the accounting department.
To ensure that the training in each sections within front office are carried over and facilitate by the responsible manager.
Submit proposals on capital improvements for front office.
Conduct regular employee training, monthly meeting, and monitor training tracking system for all employees to ensure their effectiveness and productivity.
Ensure all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
To prepare performance appraisals periodically for each employee in front office.
Properly handle all administrative work with regard to performance appraisals and terminations of employee. Responsible for interviewing and hiring in conjunction with hotel policy.
Attend front office and other related meetings within and outside the hotel to ensure updated information and built connections among the discipline.
To ensure that all employees have a complete understanding and adhere to the hotel&039;s policy relating to fire, hygiene, health and safety.
Ensures that the established quality standard and a high level of work performance are maintained.
To give guidance to staff in their professional development so as to prepare them for advancement opportunities.
To ensure that training is carried out and monitor results.
Provide coaching and counseling, support and guidance to the employees as required.
Regular inspections of all sections to ensure that the quality standards are maintained and in good working condition.
Ensure employees are up- to- date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and other services and facilities.
Ensure maximizing hotel revenue in relevant area, ensure of rooms at highest possible rates daily.
Ensure that all issues relating to guest satisfaction are dealt with and followed up on a timely and professionally manner.
To prepares and control budget for front office.
To ensure the employees grooming and appearance are according to the hotel and department required.
Conduct regular room and floor inspections to ensure quality standards, complete necessary engineering job order or housekeeping cleaning requests and monitor the results.
Clarifies duties and responsibilities of front office personnel and ensures that workflow is in logical order.
To ensure good discipline and behavior of all employees in the department.
To supervise the employee to ensure the smooth and efficient operation of the department.
To maintain good communication within the department and amongst the other department.
Oversee effective day- to- day running of front office department in achieving the goals.
Set and providing a proper provision for all stationery and supplies.
Meet all VIPs arrival/departure and special attention guest when requested.
To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
To boosts, develops and maintains staff morale within the department.
Control all key card equipment, responsible for issuing all master keys that use for the guestroom.
Any other duties that may be assigned by the immediate supervisor.
To ensure that no confidential information in divulged without priors consult of senior management.
Responsible for the proper, efficient and profitable functioning of all areas in the front office department.

Strong result oriented, people management, and leadership skills
At least 3 year experience in front office manager position of international hotels
Strong in English communication skill, and computer literate
At least Bachelor degree in any field
Strong in inter- personality skill and outgoing, friendly
Strong in analytical, problem solving skills, and execution of work

Opportunity to experience international hotel’s service standards & to grow interpersonal skills.
Working in teamwork environment & experiencing multitasking to enhance skills for international hotel’s service standard
Opportunity for career advancement, training and development within the property and across the world
Other benefits as per hotel policy and Labor law
Accor employee’s benefits as per hotel policies
Joining one of the biggest International Hotel Group in the world
100% service charge earned during probation period
Competitive remuneration package

Cập nhật gần nhất lúc: 2026-04-16 16:30:03