Front Office Manager

• Manage day- to- day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
• Ensure your front office team delivers a great service, professional attention and personal recognition
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
• Ensure your team are properly trained on systems, security, service and quality standards
• May assist with other duties as assigned by management
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties

Education:

Bachelor’s degree / higher education qualification/equivalent in Hotel
Service years in the field:
Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience.
Knowledge and skills:
• Ability to manage complex relationships
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving, reasoning, motivating, organizational and training abilities
• Good writing skills
• Strong Leadership skills in managing teams
Language:
Other languages are preferred
Must speak fluent English.

Service charge
Bao Viet Health insurance for personal and family
Social Insurance as law
Competitive salary
7 Accident Insurance
Rest & Relaxation Allowance per month: 2 million.
Home Leave allowance
Relocation assistance
Gym room
Repatriation allowance
Housing, uniform, meal, and transportation are provided by the resort

Cập nhật gần nhất lúc: 2026-04-01 15:05:02