FRONT OFFICE MANAGER - TRƯỞNG BỘ PHẬN LỄ TÂN

- Manage all Front Office operations to include : guest service and registration(check- in/ check- out), room inventory and availability, guest service standardsand initiatives, product quality, cost controls and overall profitability,marketing initiatives, system use and management, budgeting and forecasting,department management, policy and procedure implementation and enforcement andmeeting participation and facilitation- Monitor and develop team member performance to include providing supervision, scheduling,conducting counseling and evaluations, and delivering recognition and reward- Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly- Ensure compliance with Company standards- Meet and greet guests and respond to guest inquiries, requests, and issues in atimely, friendly and efficient manner and resolve guest concerns- Initiate and implement up- Selling techniques to promote hotel services and facilities to maximize roomoccupancy and overall revenue- Ensure team members have current knowledge of hotel products, services,facilities, events, pricing and policies and knowledge of the local area andevents- Complete audit procedures, as needed- Recruit, interview, and train team members.

Chia sẻ:

- Competitive salary and bonus
- Candidates will be provided with job details during interview.
- Duty Meal, Uniform
- Employee activities for happy workplace
- Team building, family day
- 12- day annual leave
- Friendly working environment
- Insurance according to policy

Cập nhật gần nhất lúc: 2025-12-27 13:15:02