Front Office Supervisor / Giám sát Tiền sảnh

• Under the guidance and supervision of the Front Office Manager, and within the limits of the established Mövenpick Hotels & Resorts policies and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up- selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
• Must be thoroughly familiar with all Mövenpick corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Front Office Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:
• Have the responsibility to ensure the safety and health at work and follow the Accor policy.
Key Deliverables and Responsibilities
Planning & Organizing:
Be Smart, well- groomed and maintain a friendly and cheerful disposition all the times
Ensure panic report is printed during the shift at least twice.
Handle guest complaints and report to manager
Drive Upselling Programme.
Oversee the day to day operations
Report regularly on happening to FOM / Night Manager (if on shift).
Show fullest cooperation and respect within the team and other departments
First Aid Procedures
Proper grooming at all times
Review and update Logbook
Monitor Employees performance/ Coaching
Check equipment
Attend training classes as per schedule
All team members on shift are aware of the daily activities and have product knowledge the hotel facilities.
Be fully aware of the Talk of the Walk for the day.
Implement and coordinate the Front Office OSM
Fire Procedure
Perform as per OSM Standards and in line with the Company’s Values and Core Behaviour.
Operations:
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
Drive Upselling and exceed the monthly targets.
Check and convey message to Guests.
Update and check guest information into the computer after a complete check in.
Seek authorisation on special room rates , paid- outs, rebates, cash advances, and acceptance of
Register and process check in for all arrivals.
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
Assist at the reception desk, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
cheques, on basis of established procedures
File daily reception report and documents systematically.
To check the paymaster and feedback to FOM. (Ultimate goal to have no paymaster).
Comply with account audit requirements and be ready during your shift at all times.
Attend and chair the daily briefings.
Perform duties in a manner that respects Mövenpick Hotels & Resorts’ Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.
At the end of the shift or the day ensure all GSAs reports are completed and submitted in the correct tray for night auditor.
Over credit limit report to be checked and files on daily basis.
Carry out any other reasonable task (which may not be stated here) as requested.
Assist in Task Force Teams for new openings. (If asked).
Drive Cherish programme and ensure targets are achieved and exceeded.
Housekeeping discrepancy report checked and filed on daily basis.
Check Hotel situation, occupancy, functions, groups, MIPs/VIPs.
Assist MOD in doing “book out” when needed.
Liaise with Guest Relations / Concierge for action plans on group arrivals / departure.
Co- ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
Other duties as assigned.
Assist FOM to achieve the departmental targets.
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
To effectively handle all guest complaints concerning the Front Office in co- ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co- ordinate proper actions with other departments, report in writing via hotel duty log.
TrustYou targets to be achieved and exceeded.

Minimum of one year of experience in the same position.
College degree or vocational certificate in hotel management, accommodation services management, or equivalent qualification.
Proficient in the use of Microsoft Office and Opera.
Have strong communication, customer service, and organizational skills.
Proficiency in the English language.

Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Top- tier service charge and 100% salary during the probation period.
Opportunity to grow within your property and across the world.
Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
Develop your talent through Accor’s learning programs.
Offer accommodation and meals for candidates from other provinces.
Competitive salary and service charge based on experience and ability.
Employee benefit card offering discounted rates at Accor hotels worldwide.
7 insurance coverage from the first day of probation.
Full benefits under labor laws.

Cập nhật gần nhất lúc: 2026-07-06 18:20:03