Giám Sát Bộ Phận Lễ Tân

Reception Manager Tasks

Provide general information to all tenants (applicable to office buildings only).
Receive all incoming calls from residents or tenants.
Guide residents and contractors on procedures related to moving in/out, fit- out works, and residence registration.
Develop and maintain a positive attitude through vocational training programs for customer service staff.
Update timesheets and working schedules of staff.
Manage subcontractors (if required).
Interview and assess customer service officers.
Distribute messages and letters to tenants.
Work closely with the engineering, security, and janitorial teams.

Management Tasks

Ensure all customer service staff maintain a high standard of personal appearance, uniform, and name badge as instructed.
Supervise and take responsibility for the performance and productivity of subordinate staff.
Train customer service officers (if required).

Reporting

Maintain and update the daily logbook.
Prepare daily checklists for the customer service/front office team.
Follow up on job requirement lists and ensure timely completion.

Education:

Graduate from a College or University majoring in Business Administration, Hospitality, or a related field.

Skills & Abilities:

Solid business knowledge and good awareness of current issues.
Excellent organizational and time management skills with the ability to multi- task and prioritize work efficiently.
Ability to work effectively under pressure.
Strong teamwork, analytical, and problem- solving skills.
Strong communication, interpersonal, and negotiation skills for liaising effectively with colleagues, customers, and other stakeholders.
Good PC literacy and ability to work with IT resources such as databases and spreadsheets for information collection and management.
Good report writing and presentation skills.
Creative, proactive, flexible, and eager to learn.

Personal health insurance provided by the company.
Full salary- based social insurance coverage in accordance with Vietnamese Labor Law.
Opportunities for training and professional development in Building Management and related skills
12 days of fully paid annual leave per year.
Commitment to a 13th- month salary.

Cập nhật gần nhất lúc: 2026-03-20 06:40:02