Giám Sát Quan Hệ Khách Hàng

Government affairs in terms of after- sales activities

Build and maintain relationship with the related government officers to get the information and solve the related works easily and quickly.
Be responsible for all legal procedures for customers to support the customers’ business establishment and operation.

Customer relation

Create good relationship with customers for smooth operation of industrial parks and commercial projects.
Be responsible for customer relationship system to manage customer information databases.
Update the information provided by other departments to the customers about issues/news related to our industrial park.
Handle the annual satisfaction survey and other research related to customers and local communities in order to improve our services.
Expedite the resolution of customer’s problems or complains to maximize their satisfaction.
Be responsible for raw land rental payment notice to update and inform the customers for their payment according to the government’s announcement.
Organize and develop CSR activities (blood donation, tree planting...) to fulfil the company’s social responsibility and connect customers’ CSR.
Be responsible for customer’s overdue debts to fulfil the company’s payment record.
Plan and organize activities for customers (seminars, sports events...) to bring the best service to the customers and create close relationship with them.

Report management

Update related information/regulation and share with Management Team.
Create annual budget planning and implementation.

Other assignments from the General Director and Direct Manager.

Working Time: 8:00- 16:30, Mon- Sat (Employee can work from home on Saturday if there is no training, event or any request from the department)
Workplace: New project in Viet Tri/Tay Coc, Phu Tho

Experience: over 5 years.
Skills: Good presentation, communication, teamwork, networking, relationship management (especially with local authority), customer service, event organization, Microsoft Office.
Bachelor&039;s degree in Business Administration, Economics, Foreign Languages or other relevant majors.
Language: Good at English.

Bao Viet Insurance; Annual Health- check.
Fully follow Labor law and regulations.
Company- provided laptop and uniform.
13- month salary, Tet & Public Holiday bonuses (30/4, 2/9) and KPI bonus, Birthday gift.
Training & Development sponsorship opportunities.
Day- off on Chrismas Day (25/12) and Company Establishment Day (31/12).

Cập nhật gần nhất lúc: 2026-01-20 12:25:02