Global Experience Coordinator (8 months & Third-Party Contract)

The Role
As the Global Experience Coordinator, you will coordinate all aspects of RMIT Global Experience programs delivered in Vietnam, focusing on the Global Exchange Programs.
The position provides general advice and maintains relationships with key stakeholders, including students, external and internal stakeholders across RMIT Vietnam and Melbourne, escalating more complex enquiries as required.
The role works closely with colleagues across RMIT Vietnam and Melbourne with key external partners to ensure the delivery of world- class programming.
The position is required to coordinate global exchange programs with the promotion, admission, preparation and completion of our global experience programs and events. The incumbent will also provide broad administrative support for the office and events.
Your Responsibilities
- Coordinate the organisation of the frequent Information Sessions and Pre- departure Sessions for Students and Parents. Actively support and participate in other University events such as Orientation and Experience Day.
- Other tasks as assigned by the Global Experience Manager and undertake any other duties as required, to support the Global Experience Melbourne team.
- Provide timely and effective reports and advice on progress of assigned global experience programs.
- Ensure the delivery and improvement of quality and timely service for the global experience student lifecycle.
- Work closely with Melbourne Global Experience team on a daily basis catch up and contribute to the delivery and continuous development and improvement of the Global Experience Programs, specifically focusing on the provision of services and adminstrative support for inbound and outbound students participating in these programs.
- Ensure the maintenance and development of systems and processes that support a quality experience for local and international students engaged in global experiences.
- Develop promotional material appropriate to different media and channels to promote the Global Experience programs at RMIT.
- Demonstrate high standards of customer care at all stages of the global experience programs. Coordinate a client focussed service in providing basic information and assistance to clients, including screening initial queries from students and parents (via telephone and in person) and provide guidance for global experience programs.
- Collaborate with relevant RMIT teams in Vietnam and Australia to streamline communications to participating students and partner organisations. Establish and manage effective relationships with all relevant stakeholders internally and externally, including students and other areas within the University.

Cập nhật gần nhất lúc: 2025-10-29 19:00:04