Grand Service Agent

Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Be well versed on city attractions and able to give directions.
Accurate, professional, prompt, friendly and courteous on all guest calls.
Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.
Receive and administer wake up calls in a warm and timely manner.
Provide excellent guest service in handling high call volume while being proficient in the computerized system.
Educated and trained on emergency procedures executing them calmly and efficiently.
Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.

Microsoft Office knowledge is preferred.
Organized, can multi- task, good problem solving skills and detail- oriented.
One year working experience is preferred.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
Must present a well- groomed appearance.
Exceptional and professional communication skills, both oral and written.
Vocational School Certificate is preferred.

Chế độ bảo hiểm, Xe đưa đón, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-01-23 08:40:02