Grand Service Agent

Provide excellent guest service in handling high call volume while being proficient in the computerized system.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
Be well versed on city attractions and able to give directions.
Educated and trained on emergency procedures executing them calmly and efficiently.
Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.
Accurate, professional, prompt, friendly and courteous on all guest calls.
Receive and administer wake up calls in a warm and timely manner.
Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.

Microsoft Office knowledge is preferred.
One year working experience is preferred.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
Organized, can multi- task, good problem solving skills and detail- oriented.
Vocational School Certificate is preferred.
Must present a well- groomed appearance.
Exceptional and professional communication skills, both oral and written.

Nhân viên sẽ được hưởng các chính sách phúc lợi vô cùng hấp dẫn khi làm việc tại The Grand Ho Tram:
Cơ Hội Việc Làm
Các Sự Kiện
Giao Tiếp
Học Hỏi Và Phát Triển
Chế Độ Giảm Giá Cho Nhân viên
Ngày Nghỉ Và Thời Gian Nghỉ
Tiền Lương
Chương Trình Hỗ Trợ Đào Tạo
Làm Việc Ngoài Giờ
Các Chương Trình Ghi Nhận
Bữa Ăn Cho Nhân viên
Bảo Hiểm: An Sinh, Thất Nghiệp, Sức Khỏe Và Tai Nạn

Cập nhật gần nhất lúc: 2026-02-25 16:40:02