Guest Experience Manager/ Quản lý Trải nghiệm Khách hàng

Assists the Front Office Manager in overseeing guest experience initiatives and coordinating front- of- house operations to ensure a seamless guest journey.
Oversees guest- facing areas including Bell/Door Services, Switchboard, Guest Services, and Front Desk, with a strong focus on service quality and consistency.
Works closely with managers and frontline associates to implement service standards, procedures, and brand initiatives that enhance guest satisfaction throughout check- in, stay, and check- out.
Ensures both guest and employee satisfaction by fostering a positive service culture and providing on- the- job coaching related to guest engagement and service excellence.
Collaborates with relevant departments to deliver personalized experiences and “surprise & delight” moments aligned with brand standards.
Proactively engages with guests to understand their needs, handle feedback, and resolve service issues promptly and professionally.
Supports the optimization of departmental performance by balancing exceptional guest experience with operational efficiency and financial objectives.

• Trao đổi trực tiếp khi phỏng vấn

Accidental insurance 24/24/ Bảo hiểm tai nạn lao động 24/24
Brand standard training/ Đào tạo theo tiêu chuẩn của thương hiệu
Mandatory insurances in accordance with Vietnamese Law/ Đóng và hưởng chế độ đầy đủ các khoản bảo hiệm theo Luật lao động
Other benefits as per the company policies/ Các chế độ khác theo quy định của công ty
Have 12 annual leave days for a working year.
Work 5 days per week- 2 days off per week.
Provided uniform, duty meal/ Đồng phục, bữa ăn giữa ca
Service charge/ Phí phục vụ

Cập nhật gần nhất lúc: 2026-01-24 18:45:03