Guest Relation Manager

For Customers:
Master various communication channels to ensure customers access hotel products and services optimally and understand policies related to these offerings.
Compile customer satisfaction metrics (satisfaction levels, issues commonly encountered, complaints, etc.) and prepare reports for senior management.
Gather complaints and inquiries from customer service staff. Handle frequent customer complaints according to the hotel&039;s Standard Operating Procedures (SOP).
Responsible for the customer care department, accountable for consolidating customer information, collecting customer data, and proposing insights and solutions to meet customer needs and maximize benefits for the hotel.
Internal Tasks:
Consolidate suggestions, propose ideas for customer care processes, and present them to leadership levels to enhance customer service effectiveness.
Plan and conduct training and professional development for interns and customer service staff within the department.
Monitor and execute giving gifts, offers, and appreciation tokens on important occasions for customers.
Deployment, Support
Participate in advanced training sessions related to the department&039;s operations.
Immediately report to the direct supervisor about issues beyond handling capabilities.
Support PR and advertising activities of the hotel when required.
Prepare reports as requested by superiors.
(Job details will be discussed further during the interview)

• Có kinh nghiệm quản lý đội ngũ nhân viên.
Experience in team management.
• Kỹ năng xuất sắc về chăm sóc khách hàng và quan hệ công chúng.
Excellent skills In Customer Service and Public Relations.
• Kỹ năng lãnh đạo và tổ chức tốt.
Leadership and well organized.
• Kỹ năng vi tính: sử dụng tốt vi tính văn phòng.
Good using Microsoft office.
• Tiếng Anh: khả năng viết và giao tiếp tốt.
English: good writing and communication skills.
EDUCATION / CERTIFICATES / EXPERIENCE/ KINH NGHIỆM/HỌC VẤN-
- Degree related to the service industry.
- Knowledge: Having a good knowledge of the work in the Front Office Department, especially the current products and services of the department.
- Working experience: At least 4 years of experience in the field of hotel and restaurant and at least 1 year or more in a similar position
- Kiến thức: Có kiến thức tốt về các công việc trong bộ phận Tiền Sảnh đặc biệt là các sản phẩm ,dịch vụ hiện tại của bộ phận
- Bằng cấp liên quan đến ngành dịch vụ.
- Kinh nghiệm làm việc: Có ít nhất 4 năm kinh nghiệm trong lĩnh vực nhà hàng khách sạn và ít nhất 1 năm trở lên ở vị trí tương đương

Full Social Insurance contribution from the first month of employment
Access to professional training programs aligned with 5- star standards under the Shilla Monogram system
Opportunity to work in a professional pre- opening environment

Cập nhật gần nhất lúc: 2026-07-06 15:00:06