Guest Relation Manager/ Quản Lý Quan Hệ Khách Hàng

Examine daily duties, assign tasks and check on progress
Establish friendly relationships with regular hotel clients
Inform clients of our hotel services, including breakfast and dining options
Actively listen to and resolve complaints
Provide upscale guest service experiences for clients throughout their stay
Oversee check- in and check- out procedures, including reservations and financial transactions
Recommend local tourist spots, including places to dine, shop and sight- see
Ensure clients are properly greeted upon their arrival
Liaise with other departments to provide an overall comfortable guest experience.
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Monitor daily bookings and ensure assigned rooms are prepared prior to check- in
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Coordinate luggage collection and storage
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Promote all hotel amenities, conveniences and programs offered
Promptly address guests&039; requests, like in- room dining
Appraise team&039;s performance and produce regular reports
Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

• Good working knowledge of MS Excel, Word, & PowerPoint
• Minimum 2 years of relevant experience in a similar capacity
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Diploma in Tourism / Hospitality Management
• Excellent reading, writing and oral proficiency in English language

12 days annual leaves
Uniform and meal during shift provided by the Hotel
2- month probation period with 100% salary and full- service charge
2 days off per week
5 working days per week as regulated
Social Insurance participation upon signing the official Labor Contract
Domestic and international training courses
Complimentary parking for motorbikes and cars
Creative and friendly work environment
Employee preferential rates when using hotel services
Periodic health checks

Cập nhật gần nhất lúc: 2026-04-16 14:05:04