Guest Relation Officer (Nhân viên Chăm sóc Khách hàng)

- To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Relations and Hotel uniform and clothing codes.
- To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
- To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
- To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
- To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
- To maintain and be aware of the importance of guest recognition
- To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
- Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.

- BS degree in hospitality management, business administration or related field
- Adequate knowledge of personalised services principles and processes
- Hands on experience with guest relationship management software
- Proficiency in English, multilingualism will be considered an asset
- Ability to work flexible hours
- Familiarity with industry’s latest trends
- Guest service orientation and drive
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Highly responsible and reliable with a professional presentation
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Working experience in hospitality

- Active and pace environment
- Competitive income and Benefits
- Chances to explore and develop all necessary skills in HR field then grow in the career path

Cập nhật gần nhất lúc: 2026-07-11 12:10:03