Guest Relation Officer

Anticipate guest needs and build rapport with customers
Review arrival lists to welcome guests
Address customer complaints and escalate to Guest Relations Manager when needed
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Ensure compliance with health and quality standards.
Provide information about amenities, area and venues and promote services
Attend to special guests (e.g. VIPs) and answer their inquiries
Record information in the logbook daily
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Familiarity with hospitality industry standards
Excellent organizational and time- management skills
Proficiency in English; knowledge of additional languages is a plus
An outgoing personality
Computer literacy
Diploma or BSc/BA in Hospitality Management is preferred
Proven experience as a Guest Relations Officer
A customer- oriented and professional attitude
Outstanding communication abilities

Uniform and meal during shift provided by the Hotel | Complimentary parking for motorbikes and cars.
Domestic and international training courses.
5 working days per week as regulated | 2 days off per week
Creative and friendly work environment.
Employee preferential rates when using hotel services.
Social Insurance participation upon signing the official Labor Contract (HĐLĐ).
Annual leave/Paid time off | Periodic health checks.
2- month probation period with 100% salary and full service charge.

Cập nhật gần nhất lúc: 2026-01-31 19:15:03