Guest Relations Agent / Nhân viên Chăm sóc Khách hàng

Transport guest luggage to and from guest rooms and/or designated bell area.
Identify and explain room features to guests (e.g., use of room key, mini- bar, ice and vending areas, in- room safe, valet laundry services).
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
Supply guests with directions.
Greet and escort guests to rooms.
Open doors and assist guests/visitors entering and leaving property.
Assist with luggage storage and retrieval.
Communicate parking procedures to guests/visitors.

Bachelor&039;s Degree or Diploma in Hotel Administration, Hotel Management or equivalent Experience
Good writing skills
demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Communication skills are utilized a significant amount of time when interacting with others;
Proficient in the use of Microsoft Office and Opera
Problem solving and organizational abilities
Good Interpersonal Skills

• Offered uniform and laundry service for uniform.
• Offered 12 vacation days/year.
• Accommodation provided.
• Offered home leave allowance.
• Comply with government Public Holidays.
• Duty Meal.
• Service Charge.
• Joined in the associate activities.
• Joined in the Hotel&039;s training and development programs.

Cập nhật gần nhất lúc: 2026-02-27 14:25:03