Guest Relations Officer/ Nhân Viên Chăm Sóc Khách Hàng

 Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible
 Report duty on time in full uniform. Be smart and well groomed at all time and maintain a friendly cheerful attitude
 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
 Handles guest’s complaint or requests and liaise with the department concerned to ensure immediate follow up
 Keeps a visible and active presence in the Lobby asking all guests and visitors if they require assistance.
 Perform any other duties which may be assigned by the management from time to time.
 Make courtesy calls, provide assistance and arrange flowers or fruits to the sick guests.
 Bid farewell to departure guests
 Courtesy and politeness are to be observed at all times and freely communicate with guests
 Responsible to arrange flowers and fruits for in- house and arrival guests
 Preview VIP’ next day arrivals, ensuring that those with special requests and those accorded special status by hotel are highlight to Management and necessary related functions are actions
 Check the guest birthday list on daily basic for preparation and dispatching of birthday cards and cakes to guests
 Values good grooming, personal hygiene, and complies with hotel’s health and safety
 Assist in whatever way to promote and up sell the hotel’s products and services
 Maintain friendly rapport with guests in order to ensure their goodwill and repeat business
 Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)
 Assist in facilitating a fast, smooth and pleasant check- out
 General understanding of the Front Office and House Keeping operations in regards to guest accommodation
 Welcomes greets and escorts all arriving guests when possible to their located rooms wherein a personalized check- in is to be facilitated
 Be familiar with the Business Center daily operation
 Prepare and checking all VIP key card holder, room, registration card, etc
 Ensures that all repeat guests are accorded personalized service recognize and welcome
 Aware and familiar with measures and procedures to follow during emergency situations
 Co- ordinate with Housekeeping department and the reception to ensure that rooms assigned to VIP guests are in order.
 Prepare amenity cards for VIPs

Required Skills –
• Proficient in the use of Microsoft Office and Front Office System
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read and write English
Qualifications –
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience –
• 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

- Working hours: 44h/week
- Competitive salary and service charge

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Team building and Colleague Events as per IHG&039;s activities

- Duty meal and uniform provided

- Annual Health Check

- Social Security as per Labor Law

- Special Service Discount to all colleagues

Cập nhật gần nhất lúc: 2026-07-06 16:05:02