Guest Relations Supervisor

• Ensure that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Pre- empt and anticipate guest needs.
• Monitor daily arrivals/departures and anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• Report health/safety and security hazards to your manager or Duty Manager.
• Ensure that all duties are complete prior to shift end as outlined in the shift checklist and that information is transferred from shift to shift.
• Meet and greet all return guests, regular guests and VIP guests of the hotel as required.
• Maximize revenue of tour/activity and transportation.
• Conduct daily shift briefings, meetings, and share relevant information with employees.
• Maintain regular quality control inspections of departments’ standards.
• Have a complete knowledge of hotel policy and procedures.
• Have a complete knowledge of the hotel product including room rates, relative facilities, food and beverage outlets/promotions, spa, fitness center and etc.
• Ensure that all lobby and entrance areas spotless condition at all times.
• Suggest alternatives to meet customer needs in terms of product features and benefits.
• Develop and maintain a motivational working environment within the department and positive relations with other departments.

• Knowledge of Smile System or other PMS and in Microsoft office program are required •
• Positive attitude and excellent communication skills in native and foreign language (English and/or others).
• At least three- year working experience in Front Office department with one year work in senior position.

• Educational and living expenses allowance
• Good opportunity for learning and development
• Other benefits will be shared in the interview
• Duty meal, uniform provided by Company
• Great change to discover internal and external training programs
• Insurances as per law
• Benefits for seniority
• Attractive salary and benefits, full service charge and salary during probation period
• 12 annual leaves, 8 days off per month
• Dormitory for staff (terms and conditions applied)
• Accident Insurances 24/7

Cập nhật gần nhất lúc: 2026-03-01 19:50:03