GUEST SERVICE AGENT (Front Office)- Urgent

Handle phone calls, emails, and guest communications effectively
Welcome guests with a warm, professional demeanor and ensure a smooth check in and check out experience
Handle reservations, room assignments, and cashiering procedures accurately
Respond promptly to guest inquiries, requests, and complaints with a service oriented approach
Maintain up to date knowledge of room availability, rates, promotions, and resort facilities
Ensure Front Office standards and procedures are consistently followed
Coordinate with Housekeeping, FB, and other departments to ensure seamless guest experience

Well- groomed appearance and professional attitude
Minimum 1 to 2 years experience in Front Office (4–5 star hotel/resort preferred)
Willing to work shifts, weekends, and public holidays
Familiar with PMS systems (SMILE or similar is an advantage)
Good command of English (spoken and written)
Diploma or Degree in Hospitality, Tourism, or related field
Strong communication and problem solving skills

Full insurance as per Vietnam Labor Law
Duty meals and uniform provided
Professional 5 Star resort working environment
Career development opportunities within Front Office
Competitive salary, Service Charge

Cập nhật gần nhất lúc: 2026-04-22 18:20:03