Guest Service Agent - Magic (Nhân viên Tổng đài)

As a Guest Service Agent- Magic, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Guest Service Agent- Magic contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards
• Ensure the standards of cleanliness and orderliness of all working areas
• Handle equipment, tools, keys and supplies in proper way, kept in good working condition and regularly inspected, following instructions as directed.
• Report hazard issues
• Report maintenance deficiencies and items in need of repair
• Have a good understanding of the Hotel’s emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department
• Carry out lost and found procedures
• Have knowledge of the hotel, its services, and facilities
• Be environmentally aware

What are we looking for?
Guest Service Agent – Magic is serving Hilton brands and are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• Good communication skills, especially on the telephone
• Excellent grooming standards
• Willingness to assist the Lobby and Reception team if required
• Methodical and well organized
• A passion for being on a winning team
• Flexible and reliable
• Flexibility to work late shifts
• Good communication skills, fluent in Vietnamese and Vietnamese
• Excellent attention to details
• Positive attitude
• Competent level of IT proficiency: MS Word, Excel and Power Point
• Strong work ethic
• Committed to delivering high levels of Guest service
• Ability to work under pressure
• Ability to work with ownership as well within a team

- Candidates will be provided with job details during interview.

Cập nhật gần nhất lúc: 2026-07-06 18:20:03