Guest Service Center Agent/ Nhân viên Tổng đài

Assist guests with accessing internet and guestroom entertainment.
Receive, record, and relay messages accurately.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Performing other tasks as directed by the manager.
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest.
Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.

High school diploma/G.E.D. equivalent
Fluency in both Vietnamese and Good English

BENEFITS

National and international training courses
05 working days | 02 days off per week
Discounted rates apply when using services at properties
Participating in ultimate phenomenal activities for employees
Competitive salary | 13th salary month
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
Attractive remuneration packages
Periodic health check | Accident insurance 24/7
Opportunity to grow career at the most luxurious 5- star hotel group in the world.

Cập nhật gần nhất lúc: 2026-04-10 07:25:02