Hà Nội - GENERAL MANAGER

General Manager is responsible for operating and managing all work and operations staff in M Village&039;s luxury hotel, working under the direction of the Head of Operations.

Controlling room quality, product quality, and customer service quality, ensuring cleanliness standards in guest rooms and public areas.
Scheduling and arranging work shifts for hotel staff.
Directly handling incidents that staff cannot resolve (guest complaints about service quality, room cleanliness, and other issues) to ensure maximum customer satisfaction.
Managing operational and personnel costs.
Welcoming guests, and supervising hotel operations.
Conducting periodic evaluations of staff performance.
Monitoring and checking work processes according to M Village standards.
Building good relationships and images with all guests throughout their stay.
Monitoring reservation lists, room status, emails, sales, and service quality reports.
Controlling and upgrading the system and equipment.
Evaluating guest satisfaction, creating a positive impression for customers.
Reviewing KPIs (customer service quality, training quality, staff turnover rate, etc.).

Over 1- 2 years of experience in a managerial position in 4- 5 star hotels (preference given to candidates with a background in Front Office and Housekeeping).
Good communication and customer care skills.
Proficient in English.
Team management, planning, and progress reporting skills.
High discipline and a positive attitude.
Hardworking, diligent, honest, careful, enthusiastic, and good team support.
Graduated from College or higher, or have relevant qualifications.

13th- month salary
Provide budget for Laptop purchasing
Premium Health insurance
Competitive compensation scheme including an annual performance bonus
Annual Leave: 12 days
Social insurance: in accordance with the Social Insurance Law
Bi- annual Performance Review
Employee discount

Cập nhật gần nhất lúc: 2026-02-25 14:00:04