[Ha Noi | Remote] Customer Success Specialist

MJ Art Group Co., Ltd. is currently the owner of BIDU, an e- commerce platform specializing in fashion and beauty. With a mission to elevate the standards of fashion and beauty shopping in Vietnam, we have created a reliable and standardized platform that ensures quality and suitability for both buyers and sellers, meeting the diverse clothing needs of each individual.
We are seeking a highly motivated and customer- centric Customer Success Specialist to join our growing team and play a crucial role in ensuring our sellers thrive on our platform.
This position is open to remote working, and the candidate can start after the Lunar New Year holiday.
Responsibilities:
· Analyze data and generate reports on seller activity and success metrics.
· Provide comprehensive support and guidance to sellers on utilizing BIDU&039;s platform effectively.
· Stay up- to- date on industry trends and competitor activities.
· Develop and deliver training materials and workshops to educate sellers on best practices.
· Collaborate with internal teams to address seller feedback and implement solutions.
· Resolve seller inquiries and issues promptly and professionally.
· Monitor seller performance and identify opportunities for growth and improvement.
· Proactively engage with sellers to understand their needs and challenges.

· Ability to work independently and as part of a team.
· Fluency in Vietnamese and English.
· Proficiency in Microsoft Office Suite and CRM software.
· Proven experience in customer service, account management, or sales.
· Familiarity with e- commerce platforms and the Vietnamese market is a plus.
· Excellent organizational and time management abilities.
· Bachelor&039;s degree in Business Administration, Marketing, or a related field.
· Strong communication, interpersonal, and problem- solving skills.
Preferred Skills:
· Experience in the fashion, beauty or cosmetics industry.
· Knowledge of digital marketing and social media strategies.
· Data analysis and reporting skills.
Benefits:
· Bonuses on special holidays
· Allowance for employees participating in skill development or personal health improvement activities
· Leave and holiday policies in accordance with labor laws
· Professional training and development opportunities, with access to skill enhancement courses
· Monthly allowance for Lawyer/CPA certificates and Korean language certificates
· Working equipment provided
· Seniority bonuses
· Attractive and competitive salary based on qualifications and experience
· Dynamic and friendly workplace with support from management and colleagues
· Insurance coverage in accordance with legal regulations (Social Insurance, Health Insurance, Unemployment Insurance)
· Clear career advancement paths in a professional working environment
Contact:
· Address: 3rd Floor, Wink Hotel Danang Riverside, No. 351 Tran Hung Dao Street, An Hai Tay Ward, Son Tra District, Da Nang City, Vietnam
· Working Hours: Monday to Friday, from 8:00 AM to 5:00 PM (included 1- hour lunch break)

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Cập nhật gần nhất lúc: 2026-01-22 03:05:02