COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
IT- COMMUNICATIONS Việt Nam chuyên về lĩnh vực Call Center với Hệ thống & kỹ năng tiên tiến, hiện đại và dịch vụ tiếp thị qua điện thoại chân thật. Mục đích của chúng tôi là mang đến những trải nghiệm cảm động vượt trội so với các cuộc gặp mặt trực tiếp
CUSTOMER SERVICE REPRESENTATIVE (English/Mandarin/Bahasa Indonesia/Malay/Filipino)
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
You will work at a warranty consultation center equipped with full facilities and tools to support your tasks
Support customers during product usage, including guidance on proper operation and maintenance of household appliances
Update call results and customer information in the system
Receive, handle, and respond to customer inquiries and complaints via phone, email, chat, etc., with a professional and customer- centric attitude
Perform other tasks as assigned by the supervisor
Resolve product- related issues by clarifying customer concerns, identifying root causes, proposing appropriate solutions, and providing clear explanations. Escalate cases to the technical team when necessary
Working Hours:
Flexible 8- hour shifts, including a 1- hour lunch break
1 day off per week (not fixed on Sunday)
Address: Thuy Loi 4 Building, 102 Nguyen Xi Street, Ward 26, Binh Thanh District
REQUIREMENTS
🔹
GENERAL REQUIREMENTS (For all markets)
Experience in customer service/BPO, preferably in companies specializing in household appliances
Good communication and problem- solving skills
Patient, detail- oriented, and service- minded
Ability to follow processes and organize personal work effectively
Customer- oriented mindset, patient and professional
🇸🇬 Singapore Market
Experience supporting high- standard customers is a plus
Clear, neutral accent with professional tone
Fluent in English and Mandarin (mandatory)
Fast response and strong problem- solving skills (Singapore customers expect efficiency)
🇲🇾 Malaysia Market
Fluent in Malay (Bahasa Melayu) and English
Understanding of Malaysian customer behavior is an advantage
Able to handle bilingual communication (Malay – English)
Basic Mandarin communication is a plus
🇮🇩 Indonesia Market
Native or fluent in Bahasa Indonesia
Good communication and typing skills
Understanding of Indonesian online customer behavior is a plus
Basic English communication is a plus
Friendly and patient when handling customer inquiries
🇵🇭 Philippines Market
Experience in BPO/customer service is highly preferred
Ability to handle high- volume calls
Strong communication skills with clear pronunciation
Fluent in English and Filipino (Tagalog)
BENEFITS
Company- provided laptop and mobile phone for work
Young, dynamic working environment with opportunities for learning and career development
Social insurance, health insurance, and other benefits in accordance with company policies and labor law
Regular training programs to enhance skills and professional expertise
Income: Negotiable
Annual health check- ups
HOW TO APPLY
Deadline: 23:59 31/3/2026
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
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15:31, 25/03/2026
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