[HCM] Công Ty Tư Vấn,Môi Giới Bảo Hiểm Và Cung Cấp Giải Pháp Toàn Cầu WTW Tuyển Dụng Claim Officer, Health & Benefits (6-month contract) Full-time 2025

This position will be in charge of claim servicing for Health & Benefits team and contribute to the achievement of renewal target of the team
This is a 6- month contract firstly and will be converted to a full- time position after that
The Role

Daily consulting with clients on benefits enquiries, claims clarification, other concerns from clients regarding Employee benefits policy;
Manage a portfolio including both locally & high- end products with various client types;
Liaise with providers such as Insurer, TPA, Medical providers to produce best services to clients;
Developing and maintaining working collaborations with internal/ external stakeholders;
Preparing reports of escalated claims for management review and guidance;
Support client should urgent matter arise such as direct billing process;
Assisting Services team with seminar and handbook preparation
Other tasks assigned by the Company
Researching and keeping updated with recent Government Laws and Regulations
Provide detailed guidance support when clients have claim dispute with Insurer;
Monitor Insurer’s claim services to meet client’s SLAs;
Making recommendations to clients as appropriate for alternative dispute resolution;
Working closely with Account Managers and Brokers to resolve coverage disputes with insurers, improving claim services, giving insights of a claim PIC.

The Requirements

Client- oriented, innovative and critical sense
Be able to work under high pressure
English & Vietnamese Fluency
University degree
Proactive and autonomous
Extensive knowledge of insurance- related policies and legislations, at least 2 year of experience of handling healthcare claim
Good communication, time management and problem- solving skills
Long- term commitment
Excellent conflict resolution skills
Strong written communication skills

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Cập nhật gần nhất lúc: 2025-12-02 12:55:03