[HCM] Nhân Viên Lễ Tân (Receptionist)

Part 1: Guest Service Excellence

Process room changes and cancellations with accuracy and professionalism, adhering to hotel policies and procedures.
Promptly report any guest issues or complaints to management, escalating concerns effectively to ensure timely resolution.
Perform check- in and check- out procedures for guests in a warm and welcoming manner, ensuring a smooth and efficient experience.
Actively assist guests with their needs, promptly addressing any inquiries or concerns in a helpful and informative way.
Maintain a positive and service- oriented attitude while handling guest requests and inquiries, demonstrating genuine concern and responsiveness.
Continuously monitor and update guest check- in/out lists and relevant information, ensuring accuracy and efficient guest management.
Comprehensively provide guests with information about the hotel&039;s facilities, services, and amenities, exceeding their expectations.

Contribute to maintaining a clean and organized lobby and work area, reflecting positively on the hotel&039;s image and brand.
Perform other duties as assigned by management, demonstrating flexibility and commitment to the team&039;s success.
Contribute to a positive and collaborative work environment by upholding professional conduct and teamwork principles.
Actively participate in staff training and development opportunities, continuously enhancing skills and knowledge.
Adhere to all hotel policies and procedures, consistently maintaining high standards of service and professionalism.

Willing to work on holidays
Working in 3 shifts, 8 hours per shift, 6 days per week

Effective communication in both Vietnamese & English, 3rd language is a plus.
Hardworking, honest, careful, enthusiastic, and a good team supporter
Good communication and guest- handling skills
Proficient in computer skills

Evaluation based purely on capacity and rapid growth opportunities
Opportunity to build a capable and inspired workforce for new hospitality
13th- month salary
Annual leave: 12 days
Competitive salary and bonus packages based on work results
Participating in social insurance, health insurance, and unemployment insurance according to state regulations

Cập nhật gần nhất lúc: 2026-03-20 11:25:02