[Hilton] FO_Assistant Front Office Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we&039;re here: to delight our guests, Team Members, and owners alike.
HOW YOU WILL MAKE AN IMPACT
You are responsible for assisting the Head of HR in implementing HR strategic planning and ensuring that HR management aligns with the hotel and corporate&039;s overall strategy. You will participate in the development and improvement of the hotel&039;s human resources policies, procedures, and regulations, and execute all aspects of HR management, including team member relations, labor dispute handling, and ensuring compliance with all HR activities. As an Assistant Human Resources Manager, you’re not just supporting the daily operations of the hotel’s HR function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
The Assistant Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. He / she is responsible for the operation of all Front Desk, Concierge and Operator team.
As the Assistant Front Office Manager, you will be responsible for performing the following tasks to the highest standards:
• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check- in and check- out experience
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well- informed of hotel offerings, services, and local attractions
• Support revenue initiatives: Assist in promoting hotel services and executing up- selling tactics to drive room occupancy and revenue growth
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
THE PROPERTY
Nestled on the southwest coast of Phu Quoc, our hotel blends distinctive Amalfi Coast- inspired architecture with panoramic views of the island’s signature sunsets. Guests enjoy exclusive benefits, including one- time complimentary access to the Kiss Bridge, the Kiss of The Sea show and Hon Thom Cable Car unlimited rides after one- time purchase. With direct beach access, an infinity pool, 8 restaurants & bars, a spa, and nightly fireworks, Our hotel is a photogenic destination at the heart of Sunset Town.
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the 1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world- class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100- year history. Hilton is proud to have an award- winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

An Assistant Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:
• Patient, responsible and proactive in dealing with problems.
• Familiar with computer systems.
• Able to maintain excellent relations with team members.
• Good communication, organization and coordination skills.
• Strong sense of responsibility and self- motivation.
• Good team spirit.
• Fluent in spoken and written English to meet busines needs.
• Able to work under great physical and mental pressures.

Insurance as a labor law (applied from the starting date)
Others benefits
Competitive salary
Accommodation, uniform, transportation, meals
Health Care Insurance (24/7)
16 Annual Leaves
Working hours: 8 hours/ day, 2 days off per week
Relocation, home leave ticket, and repatriation allowances
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full- service hotels and resorts to extended- stay suites and mid- priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Cập nhật gần nhất lúc: 2026-03-19 12:50:03