[HN/HCM] Công Ty Softel Solutions Tuyển Dụng Nhân Viên Chăm Sóc Khách Hàng (tiếng Anh) Full-time 2026

COMPANY INTRODUCTION

Hà Nội

Headquartered in Hanoi, Softel Solutions is a wholly owned subsidiary of HTH Communications- the parent company of the group of Wireless carriers in the USA; AirVoice Wireless, AirTalk Wireless, and TAG Mobile, which provide Cellular and Broadband services throughout America over the past 25 years.
Find out more about Softel Solutions and our Telecommunication carriers at:

https://tagmobile.com/
https://airtalkwireless.com/
https://www.airvoicewireless.com/

Our current offices in Vietnam:

Hanoi Call Center Office (CSS, CSR): HTP Building- 434 Tran Khat Chan, Hai Ba Trung Ward, Hanoi.
Headquarters (IT, Marketing, Back Office): 7th floor, Geleximco Building, 36 Hoang Cau, O Cho Dua Ward, Hanoi
HCMC Call Center Office (CSR): Moc Gia Building- 92 Yen The, Tan Son Hoa Ward 2, HCMC.

English Call Agent Full- time

Hà Nội

JOB DESCRIPTION

No experience required: Softel welcomes freshers with good English skills to handle customer service for telecommunication services in the U.S. through the hotline center.
Refer issues and questions to managers if necessary.
Identify and address customer needs, with a goal of total satisfaction.
Working hours (night shift): 8:00 pm- 5:00 am OR 11:00 pm – 8:00 am (VN Time), you can choose your fixed shift after first 2- week training).
Completes reports of calls and other data accurately and on time.

REQUIREMENTS

Effective multitasking, prioritization, and time management skills.
Quick, good communication and problem- solving skills.
Proficiency in English communication and basic computer skills, including Outlook, Word, and Excel.
Customer service experience is a plus, Softel still welcomes freshers, and you would be trained in the professional US policy program from the beginning.

Note (required):

If you own an English certificate of IELTS 6.5+, please attach with your CV.
In case you do not posess such an English certificate mentioned above, please send an Introduction video:In the video (approximately 1–3 minutes), you will share about:

- Your experience in customer service field (if any).
- A brief introduction about yourself.
- Reasons why you are interested in applying for the Call Agent position at Softel Solutions.

After recording the video, you can send it to us using one of the following methods:

- Or compress the video into a ZIP file.
- Upload the video to Google Drive and send the link (remember to enable “Anyone with the link” permission).

BENEFITS

Rotation Opportunities to US Headquarters: Top performers can rotate to our US headquarters for valuable experience and exposure.
Working with major carriers in the US.
Receive union benefits such as: Representative&039;s birthday, International Women&039;s Day, Funeral support money, sick visits, maternity support,...
Salary range: 15- 17M/month.
Working hour: full- time: 40h/week, Mon- Fri.
Career Growth Opportunities: Clear promotion path from CSR Starter → Senior CSR → Team Leader → QA → Coach → Supervisor → Manager. As the company is currently expanding rapidly, there will be more opportunities for employee advancement.
12 annual leave days (Unused leave days will be compensated in the December payroll).
Career Prospect: Opportunity to transfer to other positions or departments depending on your prospective capabilities.
11 public holidays based on regulations.
Pay insurance according to Vietnamese labor law (Social – Health – Unemployment Insurance) starts immediately after signing the official labor contract, along with participation in the company’s exciting internal activities.
The company is fully equipped with office equipment and lockers, so employees do not need to bring personal items such as laptops or headphones to work. In addition, the company also has health supplements for night shift employees such as functional foods, imported fresh fruits, convenience foods, tea, cakes, instant coffee, roasted/ground coffee/ beans, coffee and tea maker, microwave, refrigerator,...

HOW TO APPLY

Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 31/5/2026

APPLY NOW

1 ứng viên

15 giờ trước

(

15:39, 07/04/2026

)

18 giờ trước

(

12:03, 07/04/2026

)

Hôm qua

(

00:05, 07/04/2026

)

Cập nhật gần nhất lúc: 2026-04-08 06:35:02