[HN] Nhân viên Lễ tân - Guest Experience Expert

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.
Perform other reasonable job duties as requested by Supervisors.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system. Assist guests with accessing internet and guestroom entertainment.
Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.

Education and Experience

Experience in a similar position in 4 or 5- star hotels is preferred
Excellent interpersonal skills with demonstrated customer service focus
Able to work shifts
Good communication in both English and Vietnamese
Degree in English/Hospitality/Tourism other relevant major
Ability to multitask

Personal Attributes

Safety Orientation
Dependability
Presentation
Positive Demeanor
Stress Tolerance
Adaptability/Flexibility
Integrity

Interpersonal Skills

Team Work
Diversity Relations
Interpersonal Skills
Customer Service Orientation

Communications

Listening
English Language Proficiency
Telephone Etiquette Skills
Writing
Applied Reading

Analytical Skills

Learning
Decision- Making
Computer Skills
Problem Solving

Organization

Multi- Tasking

Attractive monthly service charge (top in the market)/Phụ cấp dịch vụ hàng tháng hấp dẫn (cao nhất trên thị trường).
Professional training courses/Các khóa đào tạo chuyên nghiệp.
Exciting Birthday Parties with awesome gifts/Tiệc sinh nhật thú vị với những món quà tuyệt vời.
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (16 hotels & resorts in Vietnam)/Thỏa mãn đam mê du lịch của bạn với mức giảm giá đặc biệt cho phòng và dịch vụ F&B tại các khách sạn và khu nghỉ dưỡng của Marriott International trên toàn thế giới (16 khách sạn và khu nghỉ dưỡng tại Việt Nam).
Duty meal & Uniform provided/Bữa ăn và đồng phục được cung cấp.
Professional workplace with young, dynamic and awesome team members/Môi trường làm việc chuyên nghiệp với đội ngũ thành viên trẻ, năng động và tuyệt vời.
60 days probation with Full salary & Social Insurance/Thử việc 60 ngày với đầy đủ lương và Bảo hiểm Xã hội.
Start your career path in the biggest and one of the most prestigious hotel companies worldwide/Bắt đầu sự nghiệp của bạn trong tập đoàn khách sạn lớn nhất và được biết đến là một trong những công ty khách sạn uy tín nhất trên toàn cầu.
Participate in team building and TakeCare activities of the team and hotel/Tham gia các hoạt động xây dựng đội nhóm và chương trình chăm sóc của đội và khách sạn.
Health check every year/Kiểm tra sức khỏe hàng năm.

Cập nhật gần nhất lúc: 2026-07-06 18:30:04