[HN] Tập Đoàn Đa Quốc Gia Vận Tải Toàn Cầu Và Logistics DSV Tuyển Dụng Nhân Viên Operations Sea Import Full-time 2026

Purpose of the position

To handle inbound shipments.

Main
Duties & Responsibilities

• Be responsible for managing the full
import process from start to finish to achieve KPI.

. Follow external & internal SOP (if applicable)

• Liaise with oversea offices, other relevant departments, and 3rd
party vendor to arrange shipment.

• Manage customer’s order instruction to ensure processing with
oversea offices, relevant departments and

3rd party vendor.

• Expedite / regularly monitor the status of shipments to ensure that
oversea, 3rd party vendor arrange to

load, pick up goods as plan.

• Track shipments and send updates to overseas & customers if
there are any delays.

• Handle incident, pre-claim and respond to customer inquiries,
complaints, follow up Claims to

complete and close.

• Co-ordinate with oversea offices, shipping lines, inspection,
insurance … to do inspection for unusual cargo.

• Escalate any unresolved issues or risks to the next level of
management.

• Send shipment list and report data to customer timely as per SOP.

• Verify oversea invoice to approve and post in CW1 systems.

• Check and verify 3rd party invoice as per approval matrix.

• Issue debit note/proforma invoice and book accrual cost in
shipment/console and ensure billing/costing timely.

• Keep records of shipments in CW1 and MS Teams as Sea Import
Procedure.

• Monitor and report irregularities, pre-claims, and problems to Supervisors
and Line Manager.

• To back up other operational tasks.

• Any other duties
that may be assigned by supervisor, manager, and the company.

Authorities

•. In line with scope of tasks and in
agreement with management

• Approve subcontractor/carrier’s invoices
as per approval matrix

• Require PPE for work as required by local law

• Refusing to work
that violates the local law, internal procedures

Skills
and Specification (Refer Recruitment)

• Management skills:  Good customer management and problem-solving
skills.

• Personality traits: Proactive, resourceful,
responsible, independent, and assertive. A good team

player.

• at least 1 year of
experience in logistics/ forwarding industry.

.  Knowledge of local and overseas customs and
regulations.

• Must be able to
read, write and speak English fluently.

• Good at Microsoft
excel, word.

• Respond promptly
and professionally to customer needs.

• Identify and
resolve problem in a timely manner.

• Follow policies and procedures and able to
understand laws, rules and regulations in areas of

Assignment.

On-Job
Skill (Refer Skill Matrix)

• Cargowise1

• FIS Process

. Customer Service

. Problem Solving

.
Communication

. DG/ Pharma/ Heathcare if required.

APPLICATION

Please send your English CV/Resume to phuong.khuat@vn.dsv.com with subject [DSV-HAN-0326] - Sea Import Ops - Full name