Housekeeping Manager

Oversees and directs all aspects of overall Housekeeping operations which includes guest rooms, public areas, Laundry and other specified back- of- the house areas.
Schedules routine inspections of all Housekeeping areas with the Director of Housekeeping and other supervisory personnel
Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate
Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Works with Director of Housekeeping in the preparation and management of the Department’s budget.
Manages spring cleaning schedules
Oversees laundry operations
Conducts regular department meetings
Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
Supervises outside contractors to ensure contractual compliance
Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs
Works with Human Resources on manpower planning and management needs
Makes recommendations to the Director of Housekeeping or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
Perform any other duties which may be assigned by the management from time to time.
Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair

Required Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office
• Strong Leadership skills in managing teams
• Problem solving, reasoning, motivating, organizational and training abilities
Qualifications
• Hotel Management or equivalent
Experience
• 4 years housekeeping / laundry experience preferably in a hotel of similar size and complexity and including supervisory experience.
• Type and level of experience required may vary slightly based on size and complexity of operation

- Accommodation, uniform, transportation and meal are provided
- Rest & Relaxation., Home leave allowance
- Service charge as revenue
- Insurance as labor law
- 24/7 accident insurance
- Relocation, Repatriation allowance
- International working environment
- At least 14 annual leave, 2 day off/week
- Health care insurance for personal at least 6 months and for family after working 2 years

Cập nhật gần nhất lúc: 2026-04-01 15:05:02