Housekeeping Supervisor

Key Responsibilities
• Supervise Room Attendants and Public Area Attendants during daily operations.
• Maintain accurate records, daily reports, and communication with Front Office and other departments.
• Support the Executive Housekeeper with inventory control of linen, amenities, and cleaning supplies.
• Conduct inspections of guest rooms, corridors, and public areas to ensure cleanliness, maintenance, and safety standards are met.
• Handle guest requests professionally, ensuring timely follow- up and resolution.
• Ensure all cleaning procedures, checklists, and brand standards are followed consistently.
• Ensure compliance with hotel policies, safety procedures, and hygiene standards.
• Assist in training, coaching, and motivating team members to enhance performance.
• Report maintenance issues promptly and follow up until completed.
• Coordinate room assignments, special requests, VIP rooms, and turnaround priorities.

Qualifications & Requirements:
• 1–2 years of experience in a 4–5 stars hotel environment, with previous supervisory experience preferred.
• Diploma/degree in Hospitality or related fields.
• Excellent attention to detail and quality control.
• Professional, service- oriented attitude aligned with hotel standards.
• Proficient in MS Office; knowledge of PMS/Opera is an advantage.
• Ability to multitask, prioritize, and work under pressure.
• Good English communication skills (spoken and written).
• Strong leadership, communication, and interpersonal skills.

Full Salary during probation
Career growth within the brand
Social Insurance on full salary
Insurance & housing/transport allowance (if applicable)
2 days off per week
Annual leave & performance bonus
Competitive salary & management benefits

Cập nhật gần nhất lúc: 2026-02-19 09:35:03