Hygiene Specialist

* Summary: This opportunity is within our industry leading Institutional division, which offers comprehensive chemical products and solutions to meet the needs of customers across the entire food service, hospitality, laundry and building care service industry.
You will serve as the face of AIM for your customers, providing recommendations on advanced cleaning and sanitation processes, programs and equipment to create cleaner, safer, and healthier environments and drive a positive guest experience.
This is a great role for the right person to join a truly dynamic business and very focused team. AIM is enjoying great success, by providing expertise, value and service to their customers, and by being very different from their competition.
This is a really exciting opportunity for individuals with a passion for hospitality and hygiene to take a step into Account Management and Consulting.
The Hygiene Chemical Application Specialist is ultimately responsible for management of key accounts as well as working with our customers, to develop product and service strategies for mutual benefit including chemical solutions, equipment (Taski and Ware washing machines) and service maintenance contracts
* Department: I&L Division specialized in:

Cleaning Tools
Washrooms Hygiene Management Services
Hygiene Chemical Solutions
Air Diffuser Systems/ Air Care

* Performance Objectives
Manage service and maintain excellent relationships to assigned accounts

Conduct periodical service calls:
Check all schedules for your accounts – TCS (Technical Service Staff)
Send monthly schedule to Diversey – Only Diversey accounts
Check the output tech service
Summarize actions, solutions, advice
Send the output
Review the output
Communicate directly with client to solve any issues

Ensure all outstanding issue with clients are being handled by team

Conduct refresh training as per agreed commitment in contract
Training evaluation
Training attendance
Conduct Management Reviews periodical basis – as per contract commitments and following AIM formats

New account implementation:
Prepare implementation plan

Manage, following matrix orgo, successful implementation of new account
Conduct the training and implementation
Coordinate dispenser installation with Technical Service
Prepare training material
Prepare Proposed Cleaning procedures (Wall charts, job cards etc.)
Ensure all mandatory sign offs are performed with client, filed and uploaded to CRM

Collaborate with Business Development (BD):

Consult on product strategy if required
Consult on Surveys performed by BD
Consult on trials if required
Support complex survey and audit new accounts

***Requirements:

Degree preferably business or technical/industrial engineering or hospitality
Good communication skills in both English and Vietnamese
Good interpersonal skills
Confident- you should be confident to talk to Head Chefs, Managers and business decision makers
Minimum 03- year industry related experience in food service and/ or laundry and/ or, housekeeping and or hospitality is required
Willing to travel

***What we offer:

Carve out a long term, advanced career path in account management, consulting, or management
Great chance to develop through on- the- job training method
Competitive salary + monthly bonus + 13th salary
An open and dynamic English working environment & promotion opportunities
Plan and manage your schedule in a flexible, independent work environment that allows you to excel
Grow your income as you manage your accounts

*** Working location:
Hội An

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-01-15 07:10:02