In-Villa Dining Order Taker

- Ensure correct posting in POS system for communication to Service and Kitchen team
- Promptly handle guest queries, complaints and all issues in a professional manner
- Communicating with kitchen team regarding menu questions, the length of wait, recook orders, and product availability and daily updated out of stock items on menu
- Approximate delivery time is given to the guest according to this time evaluation system established by the In- Villa Dining Manager and In- Villa Dining Chef De Cuisine
- Proper handover is given to the next shift and also to the In- Villa Dining assistant manager and supervisor
- Assisting In- Villa Dining outlet to drive guest satisfaction by delivering harmonious flow and uplifting experiences
- Having professional service recovery skills according to Regent standards
- Ensure that In- Villa Dining office are full fill of stationery for each shift
- Responsible for answering all telephone calls and prioritizing said calls
- Should have very good telephone etiquettes with Forbes 5- star Standard Guide
- Should be able to provide recommendations and suggestions to guests upon requests
- If the order has not been sent up by this time, a call must be placed to the guest to apologize and re- evaluate the delivery time
- Maintaining cleanliness of working areas, chinaware, glassware throughout the day
- Ensure all colleague are acknowledgeable about Regent Organization Chart as well as Key Member of BIM Group
- Being able to use Regent application for checking clearing status
- Reporting guest’s complaints immediately to supervisors and ensuring follow up is performed with the guest
- You should have a deep knowledge of all food and beverage items and their specifications, menu pricing, recipes as well as cooking method
- Having a professional suggestive selling skill
- Reporting directly to supervisor about cleanliness and defect issue

1- year minimum in five- star hotel or fine dining restaurant.
Able to communicate in English.
Diploma or Vocational Certificate in Hospitality Skills or related field.
Working with multi- cultural teams.

Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)
Healthcare insurance for personnel and for the family
Accommodation, uniforms, transportation, and meals are provided
14 annual leave, 2 days off per week
Insurance as labor law
Relocation, repatriation, and home leave allowance
International working environment
7 accident insurance
Other benefits will be discussed during the interview

Cập nhật gần nhất lúc: 2026-07-06 20:25:03