IT COORDINATOR

Establishes necessary security measures to prevent unauthorised access to the I.S. systems.
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
Provides technical assistance to internal and external audit employee.
Keeps software in the Property Management System up to the current release as instructed by the Area IS Manager.
Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
Responds to changes in the Information Systems function as dictated by the industry, company and hotel.
Assists to prepare and update the Information Systems Departmental Operations Manual.
Assists authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Provides technical assistance, advice to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
Ensures high standards of personal presentation and grooming.
Assists to establish and implement procedures to ensure backup of data in any I.S. system.
Coordinates timely repair and returns to service providers any faulty systems or items of equipment.
Assists to set up emergency procedures to continue the operation of the hotel in the event of system failure.

Knowledge of data backup, recovery, and cybersecurity best practices is an advantage.
Good communication and interpersonal skills, with the ability to support non- technical users.
Flexibility to respond to after- hours IT emergencies or system failures.
Ability to work independently and as part of a team.
Proven experience in IT support, coordination, or a similar role (1–3 years preferred).
Good problem- solving and analytical skills.
Good knowledge of computer systems, networks, and basic troubleshooting techniques.
Strong organizational and time management skills.

Duty meal and provided Uniforms
Opportunities for career growth
A Diverse & Inclusive workplace culture where you truly belong
Exclusive discounts on F&B and Friend & Family rates
Service charges

Cập nhật gần nhất lúc: 2026-07-06 22:15:03