IT Helpdesk Engineer

Operation and support
• Providing, utilizing, and updating IT asset inventories, as well as reporting follow Line Manager’s requests
• Assign new hardware an asset code and keep an accurate asset inventory record at all times.
• Willing to relocate to other schools within the Khai Sang corporation on an as- needed and annual basis, depending on the situation.
• To carry out any reasonable additional responsibilities that Line Manager may request.
• Encourage teachers and administrative staffs to use the IT ticket system to log all IT- related problems and requests, including all necessary details.
• Obtain, verify, and manage academic software licensing information for both existing and newly purchased software.
• Report all serious complaints and IT concerns to the Line Manager immediately.
• Create and maintain SOPs, user guides as well as an IT knowledge base to ensure operational consistency across all schools.
• Assist and coach end users in the proper and efficient use of the school&039;s IT resources (hardware and software) in the office and in the classroom.
• Maintain current knowledge of current technology, including hardware, operating systems, and productivity applications, and provide recommendations to the Line Manager to enable continual improvement of service.
• Log support calls, prioritize them, and take appropriate action to provide a good response in a timely manner in accordance with the IT SLA.
• Verify that users are notified when the issue has been rectified, and that all completed tickets are closed at the end of the day.
Engineering and Provisioning
• Configure, deploy, and maintain a variety of personal computing, tablet, network hardware and software systems in both classroom and office.
• Installing or supervising a standard image on school- owned as well as user- owned devices.
• Perform diagnostic tests on computer and peripheral hardware, such as PCs/laptops, tablet/iPad, printers, data projectors, etc and alter or repair them.
• Printing cards for students, staff, parents, and contractors, as well as recording the required accuracy information for the database in future
• Work with a third- party vendor for warranty, repair, shipping, and installation of hardware.
• Printing and labelling the code on the IT asset
• Prepare for the school&039;s event, Audio and provide on- site support if necessary.
Maintenance
• Perform preventative maintenance and inventory checks on all school IT equipment on a regular basis.
Physical
• Move ICT equipment around the school, which requires some heavy lifting.
• Willing to travel around if necessary or in accordance with the annual rotation regulation between schools

career growth, professional development, free food and beverages, vacation and leaves

Cập nhật gần nhất lúc: 2026-02-28 19:30:03