IT Support HN (English Fluent - Onsite Fixed Nightshift - IT Background)

Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.Resolves or escalates multiple and varied customer issues. Documents technical work and research.Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Open to fresher
Can onboard ASAP
Working hours: Fixed Nightshift (10PM- 7AM)
Advanced English proficiency (equivalent to IELTS 6.5 or higher)
Having a background or working experience in IT
9 hours/day (including 1- hour break), 5 days/week (2 non- fixed days off- determined by the manager)
Includes holiday and Tet shifts as assigned, allowances provided per labor law
Any shift or schedule changes will be notified by the department head

Competitive Salary 16- 24MSalary at 100% during the probationary period90% contribution of the gross salary to social insuranceAn employee who works at night (10 PM- 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance20 days leave (12 days of annual leave and 8 days of sick leave)Training will be offeredFull working equipment will be provided Annual Health CheckupActivities: Birthday party, Employee engagement activities

Cập nhật gần nhất lúc: 2025-12-01 17:20:04